At Elite Facility Care, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website.
1. Information We Collect
We may collect the following types of information:
- Contact details: name, phone number, email, and address
- Service details: property type, cleaning requirements, dates
- Payment information: invoices and receipts (handled securely through third-party payment processors)
- Website usage data: IP address, browser type, and pages visited (via cookies or analytics tools)
2. How We Use Your Information
We use your data to:
- Provide and manage our cleaning services
- Respond to your enquiries and bookings
- Send invoices, updates, and reminders
- Improve our website and services
- Comply with legal or tax obligations
3. Sharing Your Information
We do not sell or rent your personal information. We may share limited data with:
- Payment processors (e.g., Stripe, Square)
- Trusted contractors or cleaners working under our direction
- Legal or regulatory authorities if required by law
4. Data Security
We take appropriate steps to protect your personal information using secure systems and only share data on a need-to-know basis.
5. Your Rights
You have the right to:
- Access or correct your personal data
- Request deletion of your data
- Opt out of marketing emails at any time
6. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated date.